Policies
Shipping
**Shipping Policy:**
- We aim to process and ship all orders within 5-7 business days of the order being placed.
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- Orders are shipped with tracking information provided once the order has been dispatched.
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- Shipping rates are calculated at checkout based on the weight and destination of the package.
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- Customers will receive an email notification with tracking details once the order has been shipped.
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- Please ensure that the shipping address provided is accurate to avoid any delays or issues with delivery.
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If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team for assistance.
Returns
**No Return Policy:**
- All sales are final. We do not accept returns, exchanges, or refunds unless the product received is damaged or defective.
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- In the event that you receive a damaged or defective item, please contact us within 3 days of receiving the order to report the issue and initiate a resolution.
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- We reserve the right to assess the damage or defect and determine the appropriate course of action, which may include a replacement or refund.
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- Items must be unopened and in the same condition as received to be eligible for any resolution due to damage or defect.
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- Any claims made beyond the 3-day period will not be considered for return, exchange, or refund.
If you have any questions or concerns about our no return policy, please feel free to contact our customer service team for assistance.
Privacy Policy
**Privacy Policy**
1. **Introduction**
- At Dr. Sebi's Niece Natural Healing Herbs, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use website or services.
2. **Information We Collect**
- We may collect personal information such as your name, address, contact details and payment information when you interact with our website or make a purchase.
3. **How We Use Your Information**
- We use the information collected to process orders, communicate with you, provide customer support, improve our services, and personalize your experience.
4. ** Sharing**
- We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the purpose of fulfilling orders and providing services.
5. **Data Security**
- We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. **Third-Party Links**
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
7. **Your Rights**
- You have the right to access, correct, or delete your personal information held by us. Please contact us if you wish to exercise these rights.
8. **Updates to Privacy Policy**
- We reserve the right to update and modify this Privacy Policy. Any changes will be posted on this page.
9. **Contact Us**
- If you have any questions or concerns regarding this Privacy Policy, please contact us.
Payment Policy
**Payment Policy**
1. **Accepted Payment Methods**
- We accept payments via credit card, debit card, PayPal, and other payment methods.
2. **Payment Processing**
- All payments are processed securely through our payment gateway. Your payment information is encrypted and protected.
3. **Order Confirmation**
- Once payment is successfully processed, you will receive an order confirmation via email with details of your purchase.
4. **Currency**
- All prices are listed in USA Dollar. For international orders, the final amount may vary based on currency exchange rates and additional fees.
5. **Payment Security**
- We prioritize the security of your payment information and follow industry-standard practices to safeguard your data.
6. **Refunds and Cancellations**
- Refund and cancellation policies are outlined in our Terms and Conditions. Please refer to these policies for more information.
7. **Payment Disputes**
- In case of any payment disputes or unauthorized charges, please contact our customer support team immediately for assistance.
8. **Contact Information**
- If you have any questions or concerns regarding payments, feel free to reach out to us.